Terms & Conditions

Welcome to Hans Diagnostic Centre. By accessing or using our website and services, you agree to comply with the following Terms & Conditions.

Services

Hans Diagnostic Centre provides diagnostic, pathology, laboratory, and healthcare-related services through physical and digital platforms.

Appointments, reports, and related services are subject to availability and medical requirements.

Appointments and Bookings

• Users are responsible for providing accurate personal and medical information.
• Appointment timings may vary depending on patient load and operational conditions.
• Hans Diagnostic Centre reserves the right to reschedule appointments if necessary.

Reports and Medical Information

• Diagnostic reports are generated based on laboratory analysis and available medical data.
• Patients are advised to consult qualified medical professionals for interpretation of reports.
• Hans Diagnostic Centre is not responsible for decisions taken solely on the basis of online information or reports without medical consultation.

Payments

• Payments made through the website are processed via secure third-party payment gateways.
• Users must ensure payment details provided are accurate and authorized.

Refund and Cancellation

• Refund requests may be considered only if the service or test has not been initiated.
• No refund will be provided once sample collection, testing, or report processing has started.
• Approved refunds, if any, may take several business days to process.

Privacy and Data Protection

This website and its digital infrastructure are developed, managed, and securely maintained by SmartCarePlus.

All patient and customer information collected through the platform is securely stored and protected using industry-standard security practices.

Data is not shared with any unauthorized third party except:

• Authorized staff of Hans Diagnostic Centre
• Healthcare professionals involved in patient care
• Authorities when legally required

Website Usage

Users agree not to:

• Misuse the website or services
• Attempt unauthorized access to systems or patient data
• Upload harmful, false, or misleading information

Limitation of Liability

Hans Diagnostic Centre shall not be held liable for:

• Delays caused by technical issues or unforeseen circumstances
• Incorrect information submitted by users
• Medical decisions made without professional consultation

Modifications

Hans Diagnostic Centre reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Contact Information